Reference

How new pick Handles Your Personal Information

Your account data, payment details, and browsing activity on new pick are handled with care. This policy explains what we collect, why we collect it, and what you can do about it — access depends on your local law and eligible regions.

Account Data ProtectedbKash & Nagad Transactions CoveredYour Rights, Clearly StatedContact Us Anytime
new pick How new pick Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling and Account Security

Encrypted Connections

All data between your device and new pick travels over SSL encryption. Whether you are on mobile in Dhaka or on desktop, your session and payment data are protected in transit.

Payment Data Handling

When you deposit via bKash or Nagad, we pass only the transaction reference to our payment processor. We do not store your mobile wallet PIN or full wallet credentials on our servers.

Retention and Deletion

Account data is kept while your account is open and for a legally required period after closure. You can request deletion of non-essential data by contacting support directly.

Cookie Controls

Session cookies keep you logged in across your phone and browser. You can clear or block cookies in your browser settings; doing so will log you out of your current session.

DATA CONTACT PATHS

Reach Us About Your Privacy

Team online

Email Support

Send data access, correction, or deletion requests to our support email. We aim to respond within a few business days and will confirm receipt of your request.

Live Chat

Open the chat widget from any page on new pick to speak with our support team directly. Available for account and data queries from Bangladesh.

Account Settings

Some data changes — like updating your contact number or linked wallet — can be made directly from your account settings page without contacting support.

Common Questions About Your Data

We collect your name, contact details, and the payment method you register — such as bKash or Nagad. Device and session data is also collected when you access the platform.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your account details. We will verify your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. You can request deletion of your account and associated data by contacting support. Some data may be retained for a period required by applicable law in your eligible region.

Transaction references are passed to the relevant payment processor to confirm your deposit or withdrawal. We do not store your wallet PIN or full credentials on our systems.

Your account data is retained for a legally required period after closure, then deleted or anonymised. You can ask support for details specific to your account and region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.