Reference

Terms That Govern Your Account

Your use of new pick is subject to the legal terms on this page — covering account eligibility, jurisdiction, data handling, and your rights as a user. Access and participation depend on your local law and the eligible regions we serve.

Jurisdiction-Dependent AccessAccount Eligibility RulesData & Privacy RightsPolicy Contact PathsBangladesh-Region Scope
new pick Terms That Govern Your Account
CONTACT PATHS

Reach Our Policy Team

If you have a question about how our legal terms apply to your account — eligibility, data requests, or policy changes — these are the direct routes to the right team. For wallet-specific queries involving bKash, Nagad, or Rocket, include your registered number when you write in.

Live Chat Open the chat widget from any page on the site. Policy queries are routed to the compliance team during staffed hours.
Email Support Write to our support address for formal policy requests, data access queries, or account closure instructions. Include your account ID.
Help Centre Our help centre covers common legal questions — account eligibility, term updates, and how to submit a data request — without needing to contact us directly.
ACCOUNT SECURITY

How We Handle Your Data and Account

We keep your account data secure and give you clear paths to access, correct, or remove it. Here is how each area works in practice.

Data Handling

We collect only what is needed to run your account — name, contact details, and wallet identifiers like your bKash or Nagad number. We do not sell this data to third parties.

Cookie Policy

Cookies on new pick track session state and login continuity across mobile and desktop. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by applicable law. You may request deletion through our support email.

Requesting Changes

To update personal details, correct a wallet number, or request a copy of your data, contact support with your account ID. Changes to wallet details require re-verification.

Legal Questions We Hear Most

These are the questions we get most often about our legal terms, eligibility, and your rights as an account holder.

Access depends on your local law and whether your region is currently supported. Check your legal position before registering. We cannot confirm eligibility on your behalf.

Your data is retained for a period after closure as required by applicable law, then deleted. You can request a copy or early deletion by contacting support with your account ID.

Email our support team with your account ID and a clear data access request. We will respond within the timeframe required under applicable data protection rules.

Wallet name matching is part of our identity verification process. It prevents unauthorised withdrawals and keeps your account secure. Mismatches delay withdrawal processing until resolved.

We notify you via the contact method on your account when material changes occur. Continued use after the effective date means you accept the updated terms.

Close your account and withdraw your balance before the update takes effect. Contact support to initiate the closure and confirm your Rocket, bKash, or Nagad withdrawal details.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.